Digital Property and Facility Management

Because only digitalised properties can meet the demands of the future.
Photo of a tablet in front of photovoltaic systems

We combine knowledge and digital tools

Data is just the beginning. The real value comes from our ability to network intelligently and interpret the data precisely. This is how we develop services that are not only faster and simpler, but also more secure. With our comprehensive data and technology expertise, we create sustainable added value for our customers and drive success together.

Digital transformation

Digital Service Platform

Our Digital Service Platform is the centrepiece for the processing of our services. It combines all service, back-office and support processes and offers crucial functions such as real-time data and complete transparency of our processes. Our employees receive comprehensive and detailed building information so they can concentrate fully on their core tasks. The platform creates a high degree of transparency in service provision and optimises the management of our services - all in the interests of our customers.

Our service technicians are optimally connected at all times with the field service app that gives them direct access to all relevant data and can provide feedback in real time thanks to the use of artificial intelligence and voice recognition. This allows us to continuously optimise processes and offer our customers digital, scalable and effective services that meet their requirements.

Some key figures from our Digital Service Platform:

Advantages of the Digital Service Platform

  • High transparency in the provision of services

    Thanks to the digitalisation of business processes, our customers and employees can view progress and status in real time - this strengthens trust because the provision of services is clearly visible. Clear processes and responsibilities reduce error rates and optimise the use of our resources.

  • Digitalisation of back-office processes

    All employees involved in the service process are integrated into the Digital Service Platform, which enables better communication, faster processing of tasks and provides access to real-time data, including order processing in the back office.

  • App and web solutions

    By using app and web solutions, services can be offered to every customer regardless of their device or location. Based on a modern cloud architecture, we create integrated services that enable simple and up-to-date data exchange as part of the Digital Service Platform.

  • Cyber security and data protection

    With the use of current SaaS solutions and established operational security processes, information security in the Digital Service Platform is stringently implemented and continuously improved. Confidentiality, integrity and availability are the core values of information security throughout the STRABAG Group.

  • Unlimited connectivity and IoT sensor technology

    The strategic development of partnerships with technology companies offers us opportunities to implement innovative, digital solutions. This also enables unlimited connectivity for a wide range of IoT sensor technologies. By using our own sensors and external data sources, there are extensive opportunities to transform this data into specific and better services.

  • Connection of various customer systems

    The flexible connection options for customer and service provider systems are also a key component of the Digital Service Platform. Interfaces for the exchange of master and transaction data can be implemented individually, even the automated transfer of our documentation . All connections are made in strict compliance with the highest IT security standards.

  • Automated reporting

    STRABAG PFS offers the option of using a customer portal for online monitoring of processes, maintenance orders, master data and documents. The portal data is available almost in real time and is provided automatically from the Digital Service Platform.

  • Linking different data sources in the Data Science Hub

    The extensive data in the Digital Service Platform as well as data from other systems such as IoT, customer systems, sensors or other external data sources contribute to considerable potential in terms of data analysis. Targeted data organisation is the basis for our digital activities and data analysis to continuously improve our service processes.

Innovations