Fault management

If faults occur, we work around the clock to rectify them quickly. You can rely on our tried-and-tested process.
Photo of two employees at a table with monitors and a laptop top

Reliable fault management at all times

During regular working hours, our team is available on site to receive and resolve fault reports in person, by phone, via email or through a ticket system. Outside regular working hours, our contact persons can be reached via the customer portals. Our representatives have access to digital property folders containing all the necessary information and will dispatch trained technicians with in-depth knowledge of your buildings and systems. To ensure that you are not disturbed by faults at night, at least eight service technicians are on call in each of the federal states. We record fault clearance to the minute and provide digital performance records of our work. We not only report back that the fault has been rectified, but also evaluate the number of faults in order to minimise disruptions through preventive maintenance. Using digital interfaces, we can also conduct remote diagnostics for cost-effective fault tracking.

We rectify faults according to the following process:

Graphic showing the progress of the fault until it was rectified at STRABAG PFS