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Back to Technical Facility Management

Warranty management

We handle the systematic management and monitoring of warranty claims for our customers’ technical systems.
Photo of employee standing at a sprinkler system and looking into a tablet

We maintain an overview in warranty management

Our competent employees ensure that all contractually agreed warranties are complied with and that any defects are identified, reported to the manufacturer and rectified within the warranty period. We plan inspections before the warranty periods expire and advise you on how to deal with legal issues and disputes in connection with warranty claims. Through system-supported warranty management, we help to ensure the long-term functionality and quality of technical systems.

Warranty management tasks

  • Acceptance of new technical systems
    Photo of a laptop on the pipe of a technical system

    Acceptance of new technical systems

    We inspect new technical systems and systematically record the relevant warranty information, including warranty period, name of installer or manufacturer, and specific features. This information is available to you as the customer and to us as the operator to allow access at any time.
  • Inspection before expiration of warranty period
    Photo of employee inspecting a technical system

    Inspection before expiration of warranty period

    In the event of a defect, our employees will determine through the system or on site at the facility whether a warranty claim still exists, report and document the defects, and take the necessary steps. This eliminates avoidable costs for repairs to systems for which warranty claims still exist.
  • An eye on deadlines
    Photo over the shoulder of an employee operating a tablet

    An eye on deadlines

    Warranty management is mapped in our Digital Service Platform. All information is stored there so we never lose sight of a deadline.

Can warranty management also be performed sustainably?

Digitalised properties can be operated flexibly and sustainably to meet the requirements of the future. Process-based and systemic warranty management avoids unnecessary visits. With eco2state, we have the right tools for permanent smart optimisation.

More about eco2state

Photo of service technician Kim
Kim

"What I enjoy most is that you don't just work as a craftswoman, but also in the field of electrical engineering and programming."

Find out more about Kim's career here.

Your contact for warranty management

We are represented throughout Germany. Internationally, we provide our building solutions in Luxembourg, Austria, Poland, Slovakia and the Czech Republic.

to contact